Largest delay of 29 percent measured on December 22
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Increase in number of orders
The fact that so many packages arrived without delays is, considering the high number of orders during the peak period from December 15 to 23, an impressive achievement. The number of orders was 39.8 percent higher than in the rest of the year. On December 15, a clear peak was visible: the number of orders was 92.8 percent higher than average. Subsequently, the number of orders gradually decreased until December 21. The days just before Christmas saw another peak: on December 22, the number of orders was 51 percent higher than average, and on December 23, even 17.6 percent above average. During the Christmas days, the number of orders logically dropped significantly, with an average of 34.8 percent fewer orders than normal.
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Peak delay on Monday in the week before Christmas
Although most packages arrived on time, there were still delays during this peak period. Particularly for the packages picked up on Monday, December 22, the highest number of delays was recorded, with an average of 29 percent. This was clearly above the weekly average of 22 percent. The largest average delays were measured in the provinces of Flevoland (27.3%) and Zeeland (27.1%). In Drenthe and Groningen, on the other hand, the least delayed packages were recorded, with average delays of 14.4 percent and 15.3 percent respectively.
Jeroen Gehlen, founder of Wuunder: 'Over the years, we see that more and more consumers are making their purchases online, especially during busy periods such as around the holidays. This increase puts extra pressure on deliverers and retailers, who do everything they can to get packages packed and delivered on time. In the week before Christmas, the number of orders was almost forty percent higher than average, with even spikes of over ninety percent. Despite this busyness, the delivery quality is currently higher than during previous peak periods. An important explanation for this is that the extra hired drivers are now better prepared and trained. Many of them have already experienced several busy weeks with the same carrier, making them familiar with processes and working methods. This combination of good preparation and practical experience contributes to a more efficient handling and ultimately results in fewer delays in delivery.'
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