With this launch, MediaMarkt takes the next step in its strategy for personalized service. The retailer continues to invest in service concepts that respond to the individual needs of customers. Personal appointments now bring that promise to life in the store.
Advice when it suits you
Customers are increasingly researching products online, but still want targeted advice and confirmation of their choice in the store. Shopping by appointment connects these two worlds. Customers can easily book an appointment via the page of their local store, in their desired product category, such as TV and audio, telecom, white goods, or computing. Additionally, they can of course directly access various services in the store.
Upon arrival, customers check in and are immediately guided to a specialist. This specialist takes the time to discuss their wishes, compare products, and assist with a well-considered purchasing decision.
Also read: Reliable internet for entrepreneurs: why speed and stability make the difference in business
More convenience, more attention, better service
With personal appointments, MediaMarkt responds to the growing demand for convenience and personalization. The service consists of three fixed elements:
- Plan an online advice session at your local store
- Personal reception and check-in upon arrival
- Advice from a specialized employee
Also read: Dutch people are massively choosing the Galaxy S26 Ultra
National rollout
From today, shopping by appointment is available in MediaMarkt stores in the Netherlands. The service is free.
With personal appointments, MediaMarkt further brings its vision of Experience Electronics to life. Technology is not just about products, but also about the experience surrounding them. By guiding customers in a targeted and personal way, there is more calm in the store, space for better conversations, and a stronger overall experience.
Also read: Trust of CEOs and commissioners in their own organization has risen sharply
